Refund & Cancellation Policy
Last updated: 4 July 2026
RekaDijo is a marketplace connecting buyers with independent vendors. Because every vendor sets their own lead times and preparation schedules, cancellation windows can vary — but the platform-wide baseline rules below apply to every order.
1. Quotation requests
You can cancel a quotation request at any time before you've accepted it — no charge applies, since payment is only collected after acceptance. Once you've accepted a quotation and paid, the order follows the rules below.
2. Instant and paid orders
You can cancel a paid order yourself, free of charge, as long as it hasn't yet entered preparation — that is, while it shows any of these statuses:
- Payment pending
- Paid
- Scheduled
Once a vendor marks an order "In preparation", self-service cancellation is no longer available, since ingredients or food may already be committed. Contact the vendor directly (via in-app messaging) to discuss — most vendors will still work with you where reasonably possible, but a cancellation fee or partial refund may apply at the vendor's discretion for that stage.
3. Refunds
Approved cancellations and vendor-declined quotations are refunded to your original payment method. Refund processing times depend on the payment method and provider once a live payment gateway is connected; in the interim development/demo environment, refunds are recorded as reversed in your order history immediately.
4. Order issues
If your order arrives incomplete, incorrect, or below expected quality, contact the vendor first via in-app messaging — most issues are resolved directly and quickly. If you can't reach a resolution, contact TechTur Solutions support at techtursolutions@gmail.com with your order reference, and we'll help mediate.
5. Vendor-initiated cancellations
A vendor may cancel an order they can no longer fulfil (e.g. unexpected stock shortage). You'll be notified immediately and refunded in full — you will never be charged for an order a vendor cancels.
6. No-shows for pickup orders
For pickup orders, please collect within the vendor's stated collection window. Repeated no-shows may result in a vendor declining future instant orders from your account, at their discretion.