Vendor / Merchant Agreement

This Agreement applies in addition to our general Terms of Service to any business that registers as a vendor on RekaDijo ("Vendor", "you").

1. Onboarding and verification

New businesses start in "pending verification" and become visible to buyers only once approved. We may request supporting documents (e.g. business registration, ID, health/food-safety permits where applicable) and may decline or suspend a listing at our discretion, including for incomplete or inaccurate information.

2. Your responsibilities

• Accurately describe your menu, pricing, quantities, unit sizes, and dietary information.
• Comply with all applicable food safety, health, and municipal trading regulations for your area and business type.
• Honour accepted quotations and paid instant orders within the lead times and hours you've set.
• Keep branch information current — operating hours, delivery radius, instant-order availability, and stock levels.
• Respond to quotation requests within your stated response window where reasonably possible.

3. Multi-branch businesses

If you operate more than one branch under the same business, each branch is independently responsible for its own availability, stock, hours, and fulfillment — while sharing your business-level menu, branding, and reputation (ratings apply at the business level).

4. Pricing and payouts

You set your own prices, minimum order amounts, and delivery zones/fees. Once a live payment gateway is connected, payouts will follow the schedule and any applicable platform commission disclosed to you at that time — no commission is currently deducted while payments run through the placeholder gateway.

5. Cancellations by you

If you must cancel an accepted order, do so as early as possible via your dashboard and notify the buyer. Repeated avoidable cancellations may affect your visibility or standing on the platform.

6. Reviews

Buyers may rate and review completed orders. You may respond to reviews via support but may not solicit, purchase, or fabricate reviews.

7. Suspension and termination

We may suspend or remove a Vendor listing for repeated food-safety complaints, fraud, harassment of buyers/drivers, or breach of this Agreement or our Community Guidelines. You may close your account at any time by contacting support.